Shipping

Goods are dispatched within 5 working days of receipt of your order. There is no cost charged for either resources or postage/freight (excluding the SenseAbility program).

For the SenseAbility program resource and postage/freight costs are charged on a cost-recovery basis only. These prices are correct at the time of printing. All prices include GST.

Sometimes, due to circumstances beyond our control, your order may be delayed. On some occasions, particularly with a popular product demand may exceed supply. We have a policy of ensuring we have adequate stock to cover consumer demand but occasionally there may be a slight delay or unavailability. Where a product is unavailable, we apologise for the inconvenience.

Returns

We are unable to accept returns or arrange for the pick-up of unused resources. Please ensure that you select information resources carefully and review the quantity of resources in your cart before you check out. If you have resources you are unable to use we suggest you contact your local library, GP/medical clinic, school or community centre to see if they would have use for the resources.

If you have received incorrect, damaged or faulty resources please contact beyondblue's ordering line on 1300 464 181 or email beyondblue@bspg.com.au. Please quote your order number so that your query can be processed quickly. Your order number is located on the order confirmation email you received at the time you placed the order, and on the packing slip that arrived with your order.

When returning products that are incorrect, damaged or faulty, please enclose your contact details, including name and address (and the address you had the product sent to, if your current address is different), your order number, and a contact telephone number. Please include a brief description of the issue with the incorrect, damaged or faulty resources.